FAQs

 

Production Team

For returns, please redirect to: support@flieightytwo.com

For non-return related questions regarding your order, please contact us at support@flieightytwo.com

For any non-order related questions, please contact us at admin@flieightytwo.com

SHIPPING

Order Processing 

Orders are processed and shipped Monday through Friday (excluding national holidays). If shipping to the billing address, orders are processed within 5-7 business days after the order is placed on the website. For the best chance of same day processing (NOT GUARANTEED), an order must be placed prior to 12PM CST. Any order placed after 12PM CST will be processed on the next business day. This means that any order placed after 12pm on a Friday, will be processed the following Monday. We are not responsible for any delays that may occur. Orders with different billing and shipping may take longer in order to follow our verification process. Orders cannot be updated, once placed. We reserve the right to cancel any order.

  

Shipping + Handling 

Fli-82 LLC is not responsible for any lost, stolen, or damaged shipments. Should the buyer encounter an issue with receiving a package, the buyer assumes all responsibilities of claims made with the shipping carrier. 

We offer 3 shipping methods:

  • Ground (delivered 1-5 business days after shipment)

  • Two Day (delivered 2 business days after shipment)

  • Overnight (delivered next business day after shipment)

Please review our “Processing” section above to determine the best shipping method. The time that the order is placed will contribute to the delivery time. For example, an overnight shipping order placed on a Friday before 12pm EST would not be delivered until the following Monday. An overnight shipping order placed after 12PM EST on a Friday would not be processed until the following Monday, for delivery on Tuesday. If you have any questions, please contact us at support@flieightytwo.com

Returns

Return Policy

  1. Items must be returned within 14 days from the day you receive your order.

  2. Merchandise must be unworn, tags attached, and free of ANY defects.

  3. If the above requirements are met, a refund will be granted for the original amount paid for the merchandise and applied as online credit, in the form of a gift card. Shipping costs are not refunded.



Exchanges
If you would like to exchange your item(s) for a different size or color, please return the purchased item for a refund and place a new order for the desired item.

Steps for Making a Return

  1. To request a return label, please contact us at support@flieightytwo.com

  2. Place the prepaid return label issued to you on the outside of your package.

  3. Drop off at any USPS location.

  4. Keep tracking information for your records. The tracking information is located on the label.

  5. Please allow 3-5 business days from the time we receive the return for a credit to be issued.


If you have additional questions, please contact us.

Refused Packages
Any order that is not able to be delivered by USPS will be returned to our warehouse and treated as a return. The customer will be given a full credit for the item(s) purchased. Shipping costs are NOT refunded.